Our world-class technical support team consists of qualified software experts that know the industry and are experienced in it. They ensure that you have the right answers to your software technical questions at your fingertips.

We provide extended technical support plans, with the knowledge that the software you use has a direct impact on productivity. Support Plans

Our Technical Support policy includes:

  • Troubleshooting for supported software and hardware by a MapScenes representative through email or phone
  • Software updates and major version upgrades - being on a support plan lets you avoid having to pay for software upgrades
  • User Tip Helpdesk Support
Technical Support Helpful Tips
Technical Support is available to help you get the most out of your MicroSurvey program. The following information explains how to prepare for your call so that your inquiry can be answered promptly and accurately.

Take a few minutes before you place your call to check the printed documentation, our website, and the online help files to see if the answer is already at your disposal. If your question is still not answered, please have the following information available when you call.

  • Computer brand and model
  • CPU type and clock speed
  • Other hardware attached to the computer, such as plotters and digitizers
  • Version of the program
  • Operating system and version

Please make sure that you remember all the steps you completed prior to encountering your problem, so you can explain them to the technical support representative. We may ask that you forward a copy of your data to us if we cannot find the problem immediately.


Western Office
(Pacific Time)
8:00 A.M. – 5:00 P.M.

Telephone 1-800-668-3312
International Customers 1-250-707-0000
Fax 1-250-707-0150
Helpdesk

Helpdesk Support Center


 Phone: (250) 707-0000
 Fax: (250) 707-0150
 Toll Free: 1-800-668-3312
 Email


 MicroSurvey Software Inc.
 205-3500 Carrington Road
 Westbank, BC, Canada
 V4T 3C1



 MicroSurvey Software Inc.
 300-7251 Lake Mead Blvd.
 Las Vegas, NV, USA
 89128